Privacy policy

Green Grants UK (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and store your personal data. This Privacy Policy outlines our practices regarding data collection, security, and your rights under UK data protection laws. By using our website (greengrantsuk.com), you agree to the terms of this policy.

Who We Are Green Grants UK is a UK-based whole-home energy upgrade provider. We help homeowners and businesses improve energy efficiency through sustainable upgrades.

For any privacy-related inquiries, you can contact us at:

Green Grants UK
Hanbury Garage, Caerleon, Newport, NP18 1AA
01633 631188
info@greengrantsuk.com

Information We Collect We may collect and process the following types of personal data:

2.1 Information You Provide to Us

Contact Form Data: When you submit a form on our website, we collect your name, email address, phone number, and any details you provide.
Communication Data: If you contact us via email, phone, or other channels, we may keep records of the communication.

2.2 Information We Collect Automatically

Technical & Usage Data: This includes your IP address, browser type, operating system, pages visited, and time spent on our website.
Cookies & Tracking Technologies: We use cookies to enhance your browsing experience and gather analytics.

How We Use Your Information We process personal data for the following purposes:

To respond to your inquiries and provide requested services.
To improve our website, services, and customer experience.
To analyze website traffic and user behavior through cookies and analytics.
To comply with legal obligations or enforce our terms of service.
To send marketing communications (only with your consent).

Legal Basis for Processing Data We only process your data when we have a legal basis under UK GDPR, including:

Consent: When you voluntarily provide information via our contact form.
Legitimate Interest: To improve our website, analyze visitor behavior, or ensure website security.
Legal Obligation: When required to comply with the law.

Cookies & Tracking Technologies We use cookies and similar technologies to enhance user experience and analyze website performance. These may include:

Essential Cookies: Required for website operation.
Analytics Cookies: Used to track website usage via services like Google Analytics.
Marketing Cookies: Used for advertising and remarketing (if applicable).

You can manage cookie preferences via your browser settings or opt-out of analytics tracking via Google’s opt-out tool.

Data Sharing & Third Parties We do not sell or rent your personal data. However, we may share data with:

Service Providers: Third-party companies that assist with website hosting, analytics, or customer inquiries.
Legal Authorities: If required to comply with legal obligations or protect against fraud.

All third parties are contractually required to handle your data securely and in compliance with UK data protection laws.

Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. This means:

Contact form submissions are stored for up to 24 months unless required for ongoing communication.
Website analytics data is anonymized and retained for analysis for up to 24 months.
If legally required, certain data may be retained for longer periods.

Your Rights Under UK GDPR Under UK data protection laws, you have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Rectify Your Data: Request corrections to inaccurate or incomplete data.
Erase Your Data: Request deletion of your personal data (subject to legal requirements).
Restrict Processing: Ask us to limit how we use your data.
Object to Processing: Withdraw consent or object to marketing communications.
Data Portability: Request a structured copy of your data for transfer to another service provider.

To exercise these rights, please contact us at info@greengrantsuk.com. We will respond within one month of receiving your request.

Security Measures We implement appropriate security measures to protect your personal data. However, no online transmission is 100% secure. We recommend taking personal precautions, such as using strong passwords and avoiding public Wi-Fi when submitting personal information.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed.

Green Grants UK
Hanbury Garage, Caerleon, Newport, NP18 1AA
01633 631188
info@greengrantsuk.com

This Privacy Policy complies with the UK GDPR and relevant data protection laws. By using our website, you agree to the terms outlined above.